Angry Otter Liquor @ Okanagan Lake

Went in a couple months ago, got charged twice as the debit machine froze. Got a receipt from the 2nd time and when I seen on my banking I had been charged twice, went into the store.and talked to the manager who said I had to send an email to get a refund. Sent in pictures of receipt and screenshots of my bank showing double charge. Never heard back and have attempted 3 times to email and get a response. Its been 3 months!! No help whatsoever or care that they double charged. I provided everything they would need to provide a simple refund for a double charge. So be careful as they dont do refunds even if it was their debit machine that froze!

A new staff at the front desk, very rude and condescending.There are lots of other choices in Vernon. Challenge to management remove or retrain staff. The prices are creeping higher than competitors and selection decreasing.You.have lots of work to do!

Staff is cool, and they usually have what I want in stock. They always have specials going on the cheap stuff of all types. The store is always clean and organized. I pretty much don’t shop for alcohol anywhere else. Great job guys!

It's certainly not my go to liquor store, they're selection is very limited and prices are rather high for items sold cheaper else where. I personally would not reccomend this liquor store due to selection, but if your in a pinch it's great.

The girl dani who works at the front is amazing, always smiling and also always working. I do not think it is fair that this poor woman is needing to work not only almost everyday, but also alone??? There is no reason, especially on CANADA DAY, that you should have an employee alone in the store. Shame on whoever is managing this place and setting up schedules. No one should have to work a store alone for 8 hours! Highly against labour laws.

Excellent staff very friendly and give special gifts to loyal customers sometimes makes it worth while for sure.

I just go in there periodically, but the younger fellow who served me was very pleasant and he made sure that I had found everything I needed...Its thePersonal Attention that your customers recieve ( me ) - it's THAT which will bring in your repeat Customers ! ANYONEcan exchange money for alcohol...It's the act of saying something pleasantly" - it doesnot need to be a compliment -but it is the WAY things are shared ...I forget His name thatwas on his name tag - but he was early 20's

The largest yet worst liquor store in Vernon. The previous owners made an effort to carry a wide variety of specialty beers. Now, with 10,000 square feet they churn out nothing but garbage beer from macro brewers. If you like Molson, Budweiser and Coors, this is your place. If you like anything with a little more flavor, you won't find it here. There are plenty of liquor stores with 1/10 as much space that have 10 times more quality products than this poor excuse for a liquor store. If you can, shop anywhere but here. One star is too many.

I go here regularly and the Dani the girl ALWAYS working the front is almost only alone. Today (Canada Day) I went in and there was an absolutely huge lineup and people always coming in. She was, again, alone. This is such a bad look. She works so hard and is always so happy at the till, but always overrun. How do you expect people to sue the washroom with 20 people in the store? Plus stocking and stuff?? Be real!!! Whoever is doing the schedule needs to be fired as it seeks to be a reoccurring thing. Anyway, good job Dani!